At Luminza Aura, every piece is designed to delight. However, if your experience does not meet expectations, we are here to assist with care and transparency.
Returns
You may request a return within 30 days of delivery if the product does not meet your expectations. Items must remain unused, in pristine condition, and in their original packaging.
Shipping Consideration
As part of our return process, applicable return shipping charges will be deducted from the final refund amount. Original shipping costs are non-refundable.
Refund Process
Once your return is received and carefully inspected, your refund will be processed within 5–7 business days.
Damaged or Incorrect Items
In the rare event that your order arrives damaged or incorrect, we will ensure a swift replacement or full refund at no additional cost.
Non-Returnable Items
Certain items cannot be returned, including:
- Used or altered products
- Customized or made-to-order pieces
- Items purchased on final sale
Our goal is to make every experience with Luminza Aura as refined as the products we offer.
